Specific businesses and venues across England are now required by law to record customer contact details. This will also apply to any visitors and staff who visit your premises as the government continues to introduce measures to help prevent the spread of Coronavirus.

Up until now, businesses were only advised to collect and share this data. With social gatherings of more than six people now banned however, this is something that will be formally mandated from 18 September.

These contact details must be stored for 21 days and shared with NHS Test and Trace if requested. It must also comply with GDPR regulations and cannot be kept longer than necessary.


Which businesses must record customer, visitor and staff contact information?

The following businesses, premises and venues must have a system in place which allows them to collect contact details:

  • Pubs
  • Restaurants
  • Cafes
  • Hairdressers
  • Cinemas
  • Close contact services
  • Tourism and leisure venues

The contact details you’re required to collect include:

  • Name
  • Contact number
  • Date of visit
  • Arrival time
  • Departure time (if possible)

Businesses and venues who don’t comply with the new regulations could be issued with a fixed penalty.

Further guidance and regulations will be set out specifying all the settings which will be included. Until then, please head to gov.uk for further information.

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